Returns & Exchanges
Refund & Return Policy for FLOURISH ART EDUCATION LLC
Last Updated: [12/03/2025]
At FLOURISH ART EDUCATION LLC, we strive to ensure your complete satisfaction with every microphone purchase. If you are not satisfied, our straightforward refund and return policy is designed to protect your interests.
1. Return Eligibility
You may request a return under the following conditions:
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The microphone is unused, in its original packaging, and includes all accessories (e.g., cables, warranty cards).
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The return request is submitted within 30 days of delivery.
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The product is defective, damaged during shipping, or incorrect (e.g., wrong model or missing parts).
Non-returnable items include:
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Opened software or digital downloads (e.g., microphone firmware or bundled licenses).
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Custom-made or personalized microphones (e.g., engraved products).
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Products marked as “final sale” or purchased during clearance events
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2. Refund Process
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider
.
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For defective or incorrect items, we will cover return shipping costs; otherwise, return shipping is the customer’s responsibility
.
3. Non-Refundable Situations
We cannot provide refunds for:
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Items returned after 30 days of delivery.
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Products with physical damage caused by customer misuse (e.g., water exposure, dropped units).
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Microphones with tampered serial numbers or unauthorized modifications
.
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Shipping fees (unless the error was due to our fault).
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Clearance or discounted items unless defective
.
4. How to Initiate a Return
Contact our support team at info@flourish-art-education.com with:
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Your order number and purchase date.
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A detailed reason for return (e.g., “distorted audio output” or “missing shock mount”).
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Photos or videos showing the issue (e.g., damage or defects).
Our team will respond within 1–2 business days with return instructions and a shipping address. For defective products, we may offer a replacement or store credit based on your preference
.
5. Special Notes for Microphones
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Testing Period: We encourage customers to test microphone functionality promptly upon receipt.
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Hygiene: For hygiene reasons, microphones with removable foam windscreens cannot be returned if the windscreen is removed or soiled.
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Software Bundles: Digital software included with microphones is non-refundable once the license key is accessed
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Contact Us
For questions about eligibility or process, reach us at:
📞 Phone: +1 409-410-2181
📧 Email: info@flourish-art-education.com
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM (EST)
We aim to make returns simple and transparent, so you can focus on creating with confidence!
